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Table of Contents
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Chapter 17
Chapter 18
Chapter 19

Chapter 11: Online Search
Recognition of Need

Online or offline, purchasing begins in consumer's minds as a gap between what they want and what they have. It requires some kind of recognition, realization, or awareness that they have a need.

Activities

How well do these sites create such a recognition?


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