The following are the recommended system characteristics for taking
Professional Education Center courses:
Policies
Refund Policy [
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SmartPros will refund your License fee if you have
registered for a Course(s) and found it (them) unsatisfactory,
provided that you have not taken the Final Test and your refund
request is submitted, within 30 days of registering for the
course, by electronic mail addressed to admin@smartpros.com
or in writing to: SmartPros Ltd., 12 Skyline Drive, Hawthorne,
NY 10532. It is assumed that after 30 days, you are satisfied
with the materials and service. For more information regarding
administrative policies such as complaint and refund, please
contact us by the means listed above.
Registration Requirements
To register for any of SmartPros Online programs, go to: http://education.smartpros.com
and register for a user account (Click on the New User button).
Once you have created an account, you may purchase individual
courses or purchase an annual subscription by credit card.
All online courses are available immediately upon purchase.
If you are interested in our video subscriptions, please email
Customer Service
or call 914-345-2620, ext.1177.
Complaint Resolution Policy
SmartPros is committed to Customer Satisfaction.
For more information regarding administrative policies such
as complaint and refund, please contact us by electronic mail
addressed to admin@smartpros.com
or in writing to: SmartPros Ltd., 12 Skyline Drive, Hawthorne,
NY 10532.
Your Account
Logging On & New User Sign Up [
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To create your new account, click the button under the “New
User” button to the right of your screen. Fill out all
required information.
After you click Continue, your account page will display
with a Welcome (Your Name) message at the top You have successfully
registered as a Professional Education Center member and you
are currently logged on.
You can begin taking courses by browsing the Course Subscriptions
and selecting a course. After selecting a course, the site
will lead you through the necessary steps to begin taking
it.
Before you can log on to the Professional Education Center,
you need to register as a new user.
If you have already created your user account, enter your
user name and password in the Log On section on the right
side of your screen.
Retrieving a Forgotten Password [ back
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When you come back to the Professional Education Center
at a later date, if you find that you have forgotten your
password, click the Forgot Password? link located in
the Logon box.
For security reasons, you will be asked to answer your secret
question that you filled out on the profile page when you
first registered as a new user. Type in your secret answer
and click Request. Upon a correct answer to the question,
we will immediately send your password to your registered
email account.
Updating Your User Profile [ back to
top ]
In the event of changes with your user information (such
your name and email address) or if you wish to change your
password, you can modify your profile information after you
have logged on. Once you log on, you will see a link to “update
profile” under your name. Click there to make appropriate
changes.
Course Catalog [ back to top ]
The first step is to find a course that interests you. When
you first come to the site, you should see links to our courses
(Individual Courses, Subscription Courses, etc.). Click into
the appropriate area. You may purchase courses individually
or purchase as a subscription.
At the Course Catalog display page the courses are
listed under specific categories based on their field of specialty;
click the category link to view the available courses (for
example, under Accounting, you can click Taxation to view
all courses related to that field).
Selecting a Course [ back to top ]
The next step is to select the course you want to take from
the course catalog. The number of credits each course is worth
and the price of the course are listed in the corresponding
columns directly to the right. Simply click the title of the
course to select it.
Note: Courses that have the Windows Media
Player icon to the left are multimedia courses.
At the course description page, you can view the course
objectives, pre-requisites, course level, and an outline of
the course broken down into units. You can also click the
course author's name to view a brief biography of the author/instructor.
Click the Enroll in Course button to continue.
Enrolling in a Course
Course Confirmation [ back to top ]
After you click “Enroll”, verify that the course
listed is the one you chose from the course catalog.
- If you are using a credit card, select Use Credit Card
as payment method.
- If you have pre-paid credits and wish to use them, select
Credits Available.
- If you have a valid subscription, make sure Use Subscription
is selected. This option will be the default payment option
if you have a subscription.
Click Proceed to continue; Your Account page
will open.
At this point, you can return to the Course Catalog
and repeat the above steps to enroll and reserve additional
courses that interest you, or you can continue on and purchase
the course from Your Account. You do not have to pay for the
courses when enrolling in them; each course you enroll in
will be saved in Your Account under the Reserved
Courses section.
Purchasing a Course [ back to top ]
Each course you have enrolled in is saved under the Reserved
Courses section of Your Account. Before you can
begin taking a course, you must first purchase it.
Purchasing with a Credit Card
To purchase a course or courses using your credit card,
click the Purchase button located in the Reserved
Courses section. If you have received a custom billing
code, be sure to type it in the field next to the Purchase
button, before clicking purchase.
Purchasing with Available Pre-paid Credits
To purchase a course or courses using your available pre-paid
credits, click to select the box next to the course name
in the Reserved Courses section, then click the Purchase
button (see Figure 16 below). You must have at least as
many available credits as the course is worth to purchase
a course using your pre-paid credits. For example, if the
course is worth four credits, you must have at least four
available credits. If the course is worth six credits and
you have only four credits, you must either purchase more
pre-paid credits or purchase the course using a credit card.
Note: When you click the Purchase
button, all courses listed in the Reserved Courses
section will be selected for purchase. If you do not wish
to purchase a specific course, you can click the remove
link next to the course so that it won't be selected for
purchasing. You can always enroll again in any course you
remove from the Reserved Courses section.
Billing Information [ back to top ]
Fill out credit card information form and click the BUY
button. All fields in this form are required, except as marked.
The name and address you enter must match the exact name on
your credit card and the address where your credit card statements
are mailed. The Professional Education Center accepts Visa,
MasterCard, and American Express.
As soon as you click BUY, your course(s) will be
listed in the Courses in Progress section of Your Account,
ready for you to take.
Taking a Course [ back to top ]
In the Courses in Progress section on Your Account
page, click the course you want to take. A status of "Paid"
means the course has been paid for but not started. A status
of "In Progress" means you have begun taking that
course, but have not finished it.
Click on the course name to launch the course.
You do not have to complete the course at this time. If
you exit and log off the Professional Education Center before
completing a course, it will be saved in Your Account under
the Enrolled Courses section with a status of either "Paid"
or "In Progress." You have one year from the time
you enrolled in a course to complete it.
Enrolling in a Course – Your Certificate [
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If you pass the course, you will receive a certificate.
Your certificate will become available immediately. You can
access your certificate by going to Your Account page.
Under Completed Courses, you will see the (view
certificate) link to open your certificate.
Course Expiration [ back to top ]
Courses may expire for two reasons.
- Content - Some courses expire upon a set date
due to regulatory or topical subject matter. If a course
is set to expire, this date will be indicated in the course
detail section. Press the "Information" button to see this
date. On this date the course is removed from the system
and cannot be continued.
- Enrollment - To maintain regulatory requirements,
SmartPros expires enrollments one year after enrollment
of a course. If you fail to successfully pass a course within
one year the course will be removed from your account and
all progress will be erased.
If you enrolled in a course with a subscription, your
access to all courses will be removed upon the end of the subscription's
term. However, progress in the course will not
be reset, so you may renew your subscription to continue any
course that is in progress. Please see the help section on subscriptions
for more information.
Customer Satisfaction [ back to top ]
If you are not satisfied with your subscription service
and have not completed any courses within 30 days, you will
receive a full refund. For more information regarding administrative
policies such as complaint and refund, please contact our
customer service department.
Subscriptions
Viewing the Subscription Catalogs [
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A subscription allows you to take a variety of specified
courses within the period of a year for a flat fee rather
than paying for each course separately.
To view the available courses for either of the two subscriptions,
click the Course Subscriptions button in the top navigation.
Then click either the subscription that you are interested
in. The prices for each subscription are listed next to them.
Purchasing a Subscription [ back to
top ]
Once you find the subscription you are interested in, click
the link where it asks you to subscribe. Follow the instructions
provided to you.
A subscription will expire one year from date of purchase.
Upon expiration, you may no longer have access to uncompleted
courses. All completed courses may be accessed for one year
from course completion date. Completed course certificates
(if applicable) will be available for five years. If your
subscription lapses, in-progress courses may be re-accessed
upon the renewal of your subscription with no loss of progress,
so long as the course has not expired
for any reason.
Pre-paid Credits [ back to top ]
A limited number of CPE partners offer pre-paid credit packages
so you can purchase course credits at a discount instead of
paying for each course separately with a credit card. If the
CPE that you are a member of offers the option of purchasing
pre-paid credits, the sidebar on your screen will contain
a button that says "Credit Packs"
To purchase pre-paid credits, click the Credit Packs button
after you have logged on.
At the Credit Packs Product page choose either the
20-credit or 40-credit package that you wish
to purchase; prices are listed next to the package.
Next, complete the billing information form and click the
BUY button. All fields in this form are required, except
as marked. The name and address you enter must match the exact
name on your credit card and the address where your credit
card statements are mailed.
For each course you enroll in thereafter, you will be given
the option at the Pre Enroll screen to pay using either your
available pre-paid credits or your credit card. When using
your pre-paid credits, the number of credits assigned to that
course will be deducted from your Paid Credits total account
located in the Available Courses/Credits section of
Your Account.
User
Guides
Accounting Edition - Download this version if you
primarily use the Accounting courseware.
Download
Now [pdf][
Ethics Edition - Download this version if you primarily
use the Ethics courseware.
Download Now
[pdf]
Engineering Edition - Download this version if you
primarily use the Engineering courseware.
Download
Now [pdf]
[ back to top ]
Common
Problems
Windows Media Player [ back to top
]
On 2/10/04 Microsoft released a HotFix for Windows Media
player published under KB article 828026. Since then, it has become apparent
that many of the SmartPros Customers have not been able to
correctly view Multimedia courses presented in the Microsoft
Windows Media Player after applying this patch.
Microsoft has since (on 4/30/04) released a second HotFix
published under KB article 832353 which fixes issues caused by the
previous HotFix.
SmartPros recommends that you apply the HotFix as explained
in the KB article 832353 or by visiting the Microsoft Windows
Update page at http://windowsupdate.microsoft.com.
To obtain the latest version please visit the Microsoft
Windows Media Player web site.
Contact customer service [back to top
]
admin@smartpros.com
(914) 345-2620 x1177
9:00 a.m. - 5:00 p.m. (Eastern time)
Centers
