Course Confirmation [ back to top ]
After you click “Enroll”, verify that the course
listed is the one you chose from the course catalog.
- If you are using a credit card, select Use Credit Card
as payment method.
- If you have pre-paid credits and wish to use them, select
- If you have a valid subscription, make sure Use Subscription
is selected. This option will be the default payment option
if you have a subscription.
Click Proceed to continue; Your Account page
At this point, you can return to the Course Catalog
and repeat the above steps to enroll and reserve additional
courses that interest you, or you can continue on and purchase
the course from Your Account. You do not have to pay for the
courses when enrolling in them; each course you enroll in
will be saved in Your Account under the Reserved
Purchasing a Course [ back to top ]
Each course you have enrolled in is saved under the Reserved
Courses section of Your Account. Before you can
begin taking a course, you must first purchase it.
Purchasing with a Credit Card
To purchase a course or courses using your credit card,
click the Purchase button located in the Reserved
Courses section. If you have received a custom billing
code, be sure to type it in the field next to the Purchase
button, before clicking purchase.
Purchasing with Available Pre-paid Credits
To purchase a course or courses using your available pre-paid
credits, click to select the box next to the course name
in the Reserved Courses section, then click the Purchase
button (see Figure 16 below). You must have at least as
many available credits as the course is worth to purchase
a course using your pre-paid credits. For example, if the
course is worth four credits, you must have at least four
available credits. If the course is worth six credits and
you have only four credits, you must either purchase more
pre-paid credits or purchase the course using a credit card.
Note: When you click the Purchase
button, all courses listed in the Reserved Courses
section will be selected for purchase. If you do not wish
to purchase a specific course, you can click the remove
link next to the course so that it won't be selected for
purchasing. You can always enroll again in any course you
remove from the Reserved Courses section.
Billing Information [ back to top ]
Fill out credit card information form and click the BUY
button. All fields in this form are required, except as marked.
The name and address you enter must match the exact name on
your credit card and the address where your credit card statements
are mailed. The Professional Education Center accepts Visa,
MasterCard, and American Express.
As soon as you click BUY, your course(s) will be
listed in the Courses in Progress section of Your Account,
ready for you to take.
Taking a Course [ back to top ]
In the Courses in Progress section on Your Account
page, click the course you want to take. A status of "Paid"
means the course has been paid for but not started. A status
of "In Progress" means you have begun taking that
course, but have not finished it.
Click on the course name to launch the course.
You do not have to complete the course at this time. If
you exit and log off the Professional Education Center before
completing a course, it will be saved in Your Account under
the Enrolled Courses section with a status of either "Paid"
or "In Progress." You have one year from the time
you enrolled in a course to complete it.
Enrolling in a Course – Your Certificate [
back to top ]
If you pass the course, you will receive a certificate.
Your certificate will become available immediately. You can
access your certificate by going to Your Account page.
Under Completed Courses, you will see the (view
certificate) link to open your certificate.
Course Expiration [ back to top ]
Courses may expire for two reasons.
- Content - Some courses expire upon a set date
due to regulatory or topical subject matter. If a course
is set to expire, this date will be indicated in the course
detail section. Press the "Information" button to see this
date. On this date the course is removed from the system
and cannot be continued.
- Enrollment - To maintain regulatory requirements,
SmartPros expires enrollments one year after enrollment
of a course. If you fail to successfully pass a course within
one year the course will be removed from your account and
all progress will be erased.
If you enrolled in a course with a subscription, your
access to all courses will be removed upon the end of the subscription's
term. However, progress in the course will not
be reset, so you may renew your subscription to continue any
course that is in progress. Please see the help section on subscriptions
for more information.
Customer Satisfaction [ back to top ]
If you are not satisfied with your subscription service
and have not completed any courses within 30 days, you will
receive a full refund. For more information regarding administrative
policies such as complaint and refund, please contact our
customer service department.