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TOPIC LIST


System Requirements

Policies
Refund Policy
Registration Requirements
Complaint Resolution

Your Account
New User Sign Up & Logging On
Forgotten Password
Updating Your User Profile

Enrolling in a Course
Course Catalog
Selecting a Course
Course Confirmation
Purchasing a Course
Billing Information
Taking a Course
Your Certificate
Course Expiration
Customer Satisfaction

Subscriptions
Viewing Subscription Catalogs
Purchasing a Subscription
Pre-Paid Credits

Documentation
User Guides

Common Problems
Windows Media Player

Contact Customer Service

  HELP
 
System Requirements [ back to top ]

The following are the recommended system characteristics for taking Professional Education Center courses:

Windows

Mac

Operating System

  • Windows 7
  • Windows Vista
  • Windows XP, with Service Pack 2

Operating System

  • OS X 10.4 or later

CPU

  • 2.33GHz or faster processor, or Intel Atom 1.6GHz or faster processor for netbooks
  • 1GB of RAM
  • 128MB of graphics memory

CPU

  • Intel Core Duo 1.83GHz or faster processor
  • 1GB of RAM
  • 128MB of graphics memory

Browser

  • Internet Explorer 7, 8 or 9
  • Mozilla Firefox 4 or later
  • Google Chrome

Browser

  • Safari 5 or later
  • Mozilla Firefox 4 or later
  • Google Chrome

General Requirements

Monitor

  • 1024x768 or higher resolution

Internet Connection

  • 56 kbps available bandwidth or higher (broadband connection recommended)
  • If connecting from work: firewalls, proxy servers and other blocks put in place by your IT Department must be configured to allow connections to the SmartPros servers

A/V

  • full duplex sound card
  • sound output device (speakers, headphones, etc.)

Network

  • port 80, 443 or 1935 (necessary for streaming Flash video)

Browser Configuration

  • JavaScript must be enabled
  • Popup Blocker must be disabled
  • Must accept cookies

Software

Mobile Platforms

Some Flash based SmartPros courses currently do not support mobile devices (ex. iPad, Adroid, etc.).

Policies

    Refund Policy [ back to top ]

    SmartPros will refund your License fee if you have registered for a Course(s) and found it (them) unsatisfactory, provided that you have not taken the Final Test and your refund request is submitted, within 30 days of registering for the course, by electronic mail addressed to admin@smartpros.com or in writing to: SmartPros Ltd., 12 Skyline Drive, Hawthorne, NY 10532. It is assumed that after 30 days, you are satisfied with the materials and service. For more information regarding administrative policies such as complaint and refund, please contact us by the means listed above.

    Registration Requirements

    To register for any of SmartPros Online programs, go to: http://education.smartpros.com and register for a user account (Click on the New User button). Once you have created an account, you may purchase individual courses or purchase an annual subscription by credit card. All online courses are available immediately upon purchase. If you are interested in our video subscriptions, please email Customer Service or call 914-345-2620, ext.1177.

    Complaint Resolution Policy

    SmartPros is committed to Customer Satisfaction. For more information regarding administrative policies such as complaint and refund, please contact us by electronic mail addressed to admin@smartpros.com, by phone to Sharon Noronha, Customer Service Director, 914-517-1177, or in writing to: SmartPros Ltd., 12 Skyline Drive, Hawthorne, NY 10532.

Your Account

    Logging On & New User Sign Up [ back to top ]

    To create your new account, click the button under the “New User” button to the right of your screen. Fill out all required information.

    After you click Continue, your account page will display with a Welcome (Your Name) message at the top You have successfully registered as a Professional Education Center member and you are currently logged on.

    You can begin taking courses by browsing the Course Subscriptions and selecting a course. After selecting a course, the site will lead you through the necessary steps to begin taking it.

    Before you can log on to the Professional Education Center, you need to register as a new user.

    If you have already created your user account, enter your user name and password in the Log On section on the right side of your screen.

    Retrieving a Forgotten Password [ back to top ]

    When you come back to the Professional Education Center at a later date, if you find that you have forgotten your password, click the Forgot Password? link located in the Logon box.

    For security reasons, you will be asked to answer your secret question that you filled out on the profile page when you first registered as a new user. Type in your secret answer and click Request. Upon a correct answer to the question, we will immediately send your password to your registered email account.

    Updating Your User Profile [ back to top ]

    In the event of changes with your user information (such your name and email address) or if you wish to change your password, you can modify your profile information after you have logged on. Once you log on, you will see a link to “update profile” under your name. Click there to make appropriate changes.


    Course Catalog [ back to top ]

    The first step is to find a course that interests you. When you first come to the site, you should see links to our courses (Individual Courses, Subscription Courses, etc.). Click into the appropriate area. You may purchase courses individually or purchase as a subscription.

    At the Course Catalog display page the courses are listed under specific categories based on their field of specialty; click the category link to view the available courses (for example, under Accounting, you can click Taxation to view all courses related to that field).

    Selecting a Course [ back to top ]

    The next step is to select the course you want to take from the course catalog. The number of credits each course is worth and the price of the course are listed in the corresponding columns directly to the right. Simply click the title of the course to select it.

    Note: Courses that have the Windows Media Player icon to the left are multimedia courses.

    At the course description page, you can view the course objectives, pre-requisites, course level, and an outline of the course broken down into units. You can also click the course author's name to view a brief biography of the author/instructor. Click the Enroll in Course button to continue.

Enrolling in a Course

    Course Confirmation [ back to top ]

    After you click “Enroll”, verify that the course listed is the one you chose from the course catalog.


    • If you are using a credit card, select Use Credit Card as payment method.
    • If you have pre-paid credits and wish to use them, select Credits Available.
    • If you have a valid subscription, make sure Use Subscription is selected. This option will be the default payment option if you have a subscription.

    Click Proceed to continue; Your Account page will open.

    At this point, you can return to the Course Catalog and repeat the above steps to enroll and reserve additional courses that interest you, or you can continue on and purchase the course from Your Account. You do not have to pay for the courses when enrolling in them; each course you enroll in will be saved in Your Account under the Reserved Courses section.


    Purchasing a Course [ back to top ]

    Each course you have enrolled in is saved under the Reserved Courses section of Your Account. Before you can begin taking a course, you must first purchase it.

    Purchasing with a Credit Card

    To purchase a course or courses using your credit card, click the Purchase button located in the Reserved Courses section. If you have received a custom billing code, be sure to type it in the field next to the Purchase button, before clicking purchase.

    Purchasing with Available Pre-paid Credits

    To purchase a course or courses using your available pre-paid credits, click to select the box next to the course name in the Reserved Courses section, then click the Purchase button (see Figure 16 below). You must have at least as many available credits as the course is worth to purchase a course using your pre-paid credits. For example, if the course is worth four credits, you must have at least four available credits. If the course is worth six credits and you have only four credits, you must either purchase more pre-paid credits or purchase the course using a credit card.

    Note: When you click the Purchase button, all courses listed in the Reserved Courses section will be selected for purchase. If you do not wish to purchase a specific course, you can click the remove link next to the course so that it won't be selected for purchasing. You can always enroll again in any course you remove from the Reserved Courses section.


    Billing Information
    [ back to top ]

    Fill out credit card information form and click the BUY button. All fields in this form are required, except as marked. The name and address you enter must match the exact name on your credit card and the address where your credit card statements are mailed. The Professional Education Center accepts Visa, MasterCard, and American Express.

    As soon as you click BUY, your course(s) will be listed in the Courses in Progress section of Your Account, ready for you to take.

    Taking a Course [ back to top ]

    In the Courses in Progress section on Your Account page, click the course you want to take. A status of "Paid" means the course has been paid for but not started. A status of "In Progress" means you have begun taking that course, but have not finished it.

    Click on the course name to launch the course.

    You do not have to complete the course at this time. If you exit and log off the Professional Education Center before completing a course, it will be saved in Your Account under the Enrolled Courses section with a status of either "Paid" or "In Progress." You have one year from the time you enrolled in a course to complete it.

    Enrolling in a Course – Your Certificate [ back to top ]

    If you pass the course, you will receive a certificate. Your certificate will become available immediately. You can access your certificate by going to Your Account page. Under Completed Courses, you will see the (view certificate) link to open your certificate.

    Course Expiration [ back to top ]

    Courses may expire for two reasons.


    • Content - Some courses expire upon a set date due to regulatory or topical subject matter. If a course is set to expire, this date will be indicated in the course detail section. Press the "Information" button to see this date. On this date the course is removed from the system and cannot be continued.
    • Enrollment - To maintain regulatory requirements, SmartPros expires enrollments one year after enrollment of a course. If you fail to successfully pass a course within one year the course will be removed from your account and all progress will be erased.

    If you enrolled in a course with a subscription, your access to all courses will be removed upon the end of the subscription's term. However, progress in the course will not be reset, so you may renew your subscription to continue any course that is in progress. Please see the help section on subscriptions for more information.

    Customer Satisfaction [ back to top ]

    If you are not satisfied with your subscription service and have not completed any courses within 30 days, you will receive a full refund. For more information regarding administrative policies such as complaint and refund, please contact our customer service department.

Subscriptions

    Viewing the Subscription Catalogs [ back to top ]

    A subscription allows you to take a variety of specified courses within the period of a year for a flat fee rather than paying for each course separately.

    To view the available courses for either of the two subscriptions, click the Course Subscriptions button in the top navigation. Then click either the subscription that you are interested in. The prices for each subscription are listed next to them.

    Purchasing a Subscription [ back to top ]

    Once you find the subscription you are interested in, click the link where it asks you to subscribe. Follow the instructions provided to you.

    A subscription will expire one year from date of purchase. Upon expiration, you may no longer have access to uncompleted courses. All completed courses may be accessed for one year from course completion date. Completed course certificates (if applicable) will be available for five years. If your subscription lapses, in-progress courses may be re-accessed upon the renewal of your subscription with no loss of progress, so long as the course has not expired for any reason.

    Pre-paid Credits [ back to top ]

    A limited number of CPE partners offer pre-paid credit packages so you can purchase course credits at a discount instead of paying for each course separately with a credit card. If the CPE that you are a member of offers the option of purchasing pre-paid credits, the sidebar on your screen will contain a button that says "Credit Packs"

    To purchase pre-paid credits, click the Credit Packs button after you have logged on.

    At the Credit Packs Product page choose either the 20-credit or 40-credit package that you wish to purchase; prices are listed next to the package.

    Next, complete the billing information form and click the BUY button. All fields in this form are required, except as marked. The name and address you enter must match the exact name on your credit card and the address where your credit card statements are mailed.

    For each course you enroll in thereafter, you will be given the option at the Pre Enroll screen to pay using either your available pre-paid credits or your credit card. When using your pre-paid credits, the number of credits assigned to that course will be deducted from your Paid Credits total account located in the Available Courses/Credits section of Your Account.

User Guides

    Accounting Edition - Download this version if you primarily use the Accounting courseware.
    Download Now [pdf][

    Ethics Edition - Download this version if you primarily use the Ethics courseware.
    Download Now [pdf]

    Engineering Edition - Download this version if you primarily use the Engineering courseware.
    Download Now [pdf]

    [ back to top ]

Common Problems

    Windows Media Player [ back to top ]

    On 2/10/04 Microsoft released a HotFix for Windows Media player published under KB article 828026. Since then, it has become apparent that many of the SmartPros Customers have not been able to correctly view Multimedia courses presented in the Microsoft Windows Media Player after applying this patch.

    Microsoft has since (on 4/30/04) released a second HotFix published under KB article 832353 which fixes issues caused by the previous HotFix.

    SmartPros recommends that you apply the HotFix as explained in the KB article 832353 or by visiting the Microsoft Windows Update page at http://windowsupdate.microsoft.com.

    To obtain the latest version please visit the Microsoft Windows Media Player web site.

    Contact customer service [back to top ]

    admin@smartpros.com
    (914) 345-2620 x1177
    9:00 a.m. - 5:00 p.m. (Eastern time)

 

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ph914.517.1177 | fax914.345.2603
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